Rental Information

Herewith we give you all practical info for your stay with us. If you have any extra questions, please do not hesitate to email or telephone us!


For apartment Mimosa 37D, Jacaranda 37H, Oliveira 39I, Hibisco 43A and Villa Oleander V19:

Alto Club
Quinta do Alto do Poço
8501-906 Alvor
+351 282 410 820


For apartment Laranja B1D or Bougainville G3A:

Address reception:

Alto Club
Quinta do Alto do Poço
8501-906 Alvor
+351 282 410 820

Addres Laranja B1D

 Alto Golf B1D
Urb Alto do Vale
Parish of Alvor
8500 Portimão

Address Bougainville G3A

Alto Golf G3A  
Rua dos Salgueiros
Urb Alto do Vale/Vale de Franca
Parish of Alvor
8500 Portimao


Check in time: after 4 pm

Check out time: before 11 am


At arrival

You can check in at the Alto Club reception which is open daily from 9 am till 6 pm. If you arrive earlier or later you can check in at the security officer that will be in the reception area. If you arrive and he is not there, please call the telephone number that you will find on the door, and he will show up within 5 minutes!

Upon arrival you will receive a pass at the reception of the Alto Club. This is required for the following facilities:

-           You can use all the facilities of the Alto Club: Outdoor, indoor pool with sauna, fitness center and tennis courts ( racquets and balls available), you have to be able show your card when prompted.

-           At the beach of Alvor (beach bar at Restinga) during the summer you will find some yellow beach beds and umbrellas at the right side. These belong to the Alto Club. When available you can use them free of charge. Again, you have to show your card.

-           By showing your card you will receive a 40% discount on green fees at Alto Golf and all other  Pestana Golf Courses in the Algarve like Gramacho, Silves and Vale da Pinta.


During your stay 

Our accommodations are equiped with the following items (amongst others):

- Linen (bed linen, bath towels and pool towels)

- Hairdryer

- Iron and ironing board

- Washer / dryer combination

- Oven, microwave, Nespresso coffee machine, kettle and all other
  necessary kitchen equipment


Cleaning and Laundry

For all bookings up to 3 weeks the following cleaning is included:

- up to 6 days – departure cleaning only

- from 7 days - cleaning twice a week (2x per week change of towels, 1x per week bed linen change), departure cleaning

Winter bookings for 4 weeks or longer at special prices are ‘departure cleaning only’ . If you want to arrange extra cleaning services, you can request it at the Alto Club reception (at your own expense, costs are not included in rental fee)

If you have questions about cleaning, laundry,  linen or other matters,  please contact the reception of the Alto Club , tel no: 00351 - 282 410 820


Wifi network en password:

Jacaranda, 37H: network SAPO-ZL08058, password 614fecc8

Oliveira, 39I:  network ADSLPT-AB30519, password yghrd31w

Mimosa, 37D:  network SAPO-ZL08058, password 614fecc8

Hibisco, 43A:  network MEO-501C3B, password 29EAD671AF

Laranja, B1D:  network SpeedTouch15FC32, password welkomroelofs

Bougainville, G3A:  network SAPO-ZL45363, password 63e3984f

Villa Oleander V19:  network SAPO-ZL82199, password b49cac6a


You can bring your trash (in plastic bags) to the bins in the parking garage These will be emptied daily.

Tenants of Laranja B1D can bring their trash to the container at the entrance of the road.

Tenants of Hibisco 43A can bring their trash to the bins left of the apartment block at the resort wall.

At Villa Oleander: please put the blue bin outside the gate and it will be emptied daily.


In case of an emergency, you can call  00351-919454432 between 18:00 am and 8:00 pm

Smoking in the apartment or villa is prohibited.


For all our apartments we have a private parking lot underneath the apartment building. These are: 

Jacaranda, 37H: lot 'H'

Oliveira, 39I: lot 'I'

Mimosa, 37D: lot 'D' 

Laranja, B1D: lot 'D'

Bougainville, G3A: lot 'A'

Tenants of Hibisco 43A can park on parking lots opposite of the apartment block.


Winter Tenants

Heating and dehumidifying

- In the period October- April, there is a dehumidifier in the kitchen. Upon arrival, you can turn it off. During your stay it can be advisable (during rainy periods) to put them on every now and then to avoid an unhealthy atmosphere. It is also possible to let the airco’s operate in the dehumidifying mode, usually presented with a water drop icon. Ventilating regularly is important, so opening windows (even when the weather is not fantastic) every now and then is advisable.

- The fireplace in the living room will ensure you of the most comfortable warmth during the winter period. It can only be used with the glass door closed. Please use  wood only and  fireplace lighters to start the fire. The fireplace is not suitable for paper, garbage etc. During the winter period the reception will provide you with the key of the storage cupboard. In this storage cupboard you will find the wood to use for the fireplace. It is included in the rent that you have paid us. Please give notice at the reception if yu are running out of wood. They will make sure it will be refilled. There is no fireplace in apartment Hibisco 43A. 

- In all accommodations electrical heaters or air conditioning in heating mode can be used.


Wishing you a wonderful stay!